Appointments Plus is the crown jewel of the LeadResult messaging platform. It contains a complete and comprehensive online scheduler that integrates (reads and writes data) to all major DMS systems. However, to call it an online scheduler simply would not be an accurate description of this customer retention powerhouse. In addition to appointment setting, it allows customers to redeem coupon codes in real-time. It gives customers access to their entire, itemized, vehicle service history. Including dates of service and every procedure ever preformed at the dealership. It collects customer emails and writes them directly to the dealer’s database. It allows customers to update their contact information and it allows customers to take surveys customized by the dealership. Appointments Plus gives customers a set of tools to increase convenience, access, and thus frequency of visits.

For the dealer there are several advantages, the first of which being cost savings. A customer call to set an appointment averages six minutes of phone time form paid staff. With most dealers setting a thousand or more appointments per month, these calls are time intensive and expensive. As staff handles the calls, there are often other calls or customers not being attended to, resulting in long hold times, hang-ups, voicemails and even ‘in-person’ customers not getting the attention they require. Migrating customers online reduces and can eventually eliminate these issues. Dealers also reduce costs through the collection of emails that Appointments Plus provides and the subsequent savings of marketing to customers via email versus more expensive methods of contact.